Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have.
Effective Date: January 1, 2026. This is sample policy content for a demo website and should be reviewed by a qualified attorney before real-world use.
1. Information We Collect
We collect information you provide directly to us, such as when you fill out our contact form, request an estimate, call or email us, or schedule an appointment. This may include your name, address, phone number, email address, property details, and any information you choose to share about your chimney system or service needs. We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device type, and pages visited, through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to respond to inquiries and provide quotes, schedule and perform chimney services, send appointment confirmations and reminders, communicate about your service history, process payments and invoices, and improve our website and services. We do not sell your personal information.
3. Communications Consent
When you submit our contact form, you may be asked to confirm your consent to receive calls, text messages (SMS), and emails from ASH Chimney related to your inquiry or service request, which may include appointment confirmations, reminders, and follow-up communications. Message and data rates may apply. You can withdraw this consent at any time by replying STOP to a text message, letting us know during a call, or contacting us at hello@ashchimney.com or (216) 238-9228.
4. Cookies & Analytics
Our website may use cookies and similar tracking technologies to understand how visitors use our site and to improve the browsing experience. You can control cookies through your browser settings; disabling cookies may affect certain website features.
5. Third-Party Services
We use trusted third-party services to operate this website. Google Maps Platform is used to power address lookups, service-area maps, and location embeds; your interactions with those map features are subject to Google’s own privacy policy. Form submissions on this website are processed through Formspree, a third-party form-handling service, which transmits the information you submit to us. We encourage you to review the privacy policies of these providers for details on how they handle data.
6. Data Retention
We retain the personal information you provide for as long as reasonably necessary to fulfill the purposes described in this policy, including maintaining service records, complying with legal and tax obligations, and resolving disputes. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.
7. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at hello@ashchimney.com or (216) 238-9228. You may also opt out of marketing communications at any time using the unsubscribe or opt-out method provided, or by contacting us directly.
9. Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Third-Party Links
Our website may contain links to third-party websites, such as review platforms or social media pages. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their policies before providing any information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact ASH Chimney by phone at (216) 238-9228, or by email at hello@ashchimney.com.