Refund Policy
We want you to feel confident booking with ASH Chimney. Here’s how deposits, cancellations, and refunds work.
Effective Date: January 1, 2026. This is sample policy content for a demo website and should be reviewed by a qualified attorney before real-world use.
1. Deposits on Scheduled Jobs
Larger jobs that involve custom-fabricated or special-ordered materials — including masonry rebuilds, custom-sized chimney caps and chase covers, and relining systems — require a deposit of 50% of the total estimated cost before work is scheduled and any materials are ordered. The deposit amount and full terms will always be disclosed and confirmed with you in writing before any deposit is collected. Deposits are applied toward the total cost of the completed job.
2. Rescheduling
If you need to reschedule an appointment, contact us at (216) 238-9228 or hello@ashchimney.com as early as possible. Rescheduling with reasonable notice generally does not affect any deposit paid — that deposit simply carries over to your new appointment date.
3. Cancellations
Routine sweeping and inspection appointments may be canceled at no charge with reasonable notice. For jobs requiring a 50% deposit, you may cancel for a full refund of your deposit at any time before we place a custom order for materials on your behalf. Once a custom order has been placed with a supplier or fabricator — for example, a chimney cap or chase cover cut to your exact specifications, or masonry materials ordered for your rebuild — that deposit becomes non-refundable, since we are committed to the cost of those custom materials on your behalf. We will always notify you before placing a custom order so you have a final opportunity to cancel with a full deposit refund.
4. Completed Work
Once a service has been completed and payment has been collected, refunds are not issued simply due to a change of mind. If you are unsatisfied with completed work, please contact us promptly so we can review the concern and determine an appropriate resolution, which may include a return visit, repair, or partial refund at our discretion.
5. Free Inspections & No-Cost Offers
Free inspections, free estimates, and other no-cost offers are provided at no charge and are not eligible for a refund, since no payment is collected for them. Seasonal specials and promotional pricing — such as our winter sweep special — are subject to their own posted terms and availability.
6. Workmanship Concerns
ASH Chimney stands behind its workmanship. If you notice an issue directly related to work we performed, contact us within 90 days of the completed service so we can inspect the concern and make it right at no additional charge. This workmanship guarantee does not cover pre-existing conditions, normal wear and tear, damage from unrelated causes, or work performed by other contractors.
7. How Refunds Are Issued
Approved refunds are issued using the same payment method used for the original transaction whenever possible, typically within 5–10 business days of approval. If the original payment method is unavailable, we will work with you to arrange an alternative refund method.
8. Governing Law
This Refund Policy is governed by the laws of the State of Ohio, without regard to its conflict-of-law principles. Any disputes arising from this policy will be resolved in the state or federal courts located in Cuyahoga County, Ohio.
9. Changes to This Policy
We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised effective date.
10. Contact Us
Questions about a refund, deposit, or cancellation can be directed to ASH Chimney by phone at (216) 238-9228, or by email at hello@ashchimney.com.