Terms of Service
Please read these terms carefully before scheduling a service with ASH Chimney. By requesting an appointment or using our services, you agree to the terms below.
Effective Date: January 1, 2026. This is sample policy content for a demo website and should be reviewed by a qualified attorney before real-world use.
1. Acceptance of Terms
By accessing this website, requesting a quote, scheduling an appointment, or engaging ASH Chimney (“ASH Chimney,” “we,” “us,” or “our”) for services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use this website or our services.
2. Description of Services
ASH Chimney provides chimney sweeping, inspection, repair, installation, relining, and masonry & rebuild services to residential customers throughout Cleveland, Lakewood, Parma, Shaker Heights, Cleveland Heights, Rocky River, Westlake, Strongsville, Beachwood, Euclid, and the surrounding North Coast region of Ohio. Our technicians are professionally trained, and we are licensed and insured to perform chimney work in the state of Ohio. Specific service details, inclusions, and exclusions are described on our Services page and may be confirmed verbally or in writing at the time of booking.
3. Scheduling & Appointments
Appointments may be requested by phone at (216) 238-9228, by email at hello@ashchimney.com, or through the contact form on this website. We operate Monday through Saturday, 7:00 AM to 6:00 PM. Appointment windows are estimates; actual arrival times may vary due to weather, prior job duration, or emergency calls ahead of yours. We will make reasonable efforts to notify you of any significant delay.
4. Pricing & Payment
All estimates are free. A written estimate is provided before any repair, installation, relining, or masonry work begins. Verbal pricing may be given for routine sweeping and inspection services at the time of booking. Jobs that require custom-fabricated or special-ordered materials require a 50% deposit before work is scheduled and materials are ordered; see our Refund Policy for full deposit and cancellation terms. Final pricing may differ from an initial estimate if hidden damage or additional necessary work is discovered once a technician has physical access to the chimney system; in that case, we will explain the issue and obtain your approval before proceeding with any additional work. Payment is due upon completion of services unless other arrangements have been made in writing.
Seasonal specials and promotional offers — such as our winter sweep special — are subject to their own posted terms, availability windows, and expiration dates, and may not be combined with other offers unless stated at the time of the promotion.
5. Cancellation & Rescheduling Policy
We understand that plans change. You may cancel or reschedule a scheduled appointment by contacting us at (216) 238-9228 or hello@ashchimney.com. We ask that you provide as much notice as possible so we can offer the appointment time to another customer. Repeated last-minute cancellations or no-shows may result in a trip or scheduling fee on future appointments, which will be disclosed to you before it applies. See our Refund Policy for details on deposits and refunds related to cancellations.
6. Access & Property Condition
You are responsible for providing safe and reasonable access to the chimney, roof, and surrounding work area, including clearing furniture, vehicles, pets, or other obstructions as requested. ASH Chimney is not responsible for pre-existing damage, structural issues, or code violations discovered during a job that were not caused by our work. We will document and disclose any pre-existing conditions we identify while on site.
7. Warranties & Limitation of Liability
We stand behind our workmanship; see our Refund Policy for details on our workmanship guarantee window. Manufacturer warranties on parts and equipment, such as caps, liners, or dampers, are passed through to you according to the manufacturer’s own terms. To the fullest extent permitted by Ohio law, ASH Chimney’s liability for any claim arising from our services is limited to the amount you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including damages resulting from pre-existing conditions, normal wear and tear, or issues outside the scope of the service performed.
8. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of ASH Chimney or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use this content for commercial purposes without our prior written consent.
9. Governing Law
These Terms of Service are governed by the laws of the State of Ohio, without regard to its conflict-of-law principles. Any disputes arising from these terms or from our services will be resolved in the state or federal courts located in Cuyahoga County, Ohio.
10. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services or applicable law. The updated version will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
11. Contact Us
Questions about these Terms of Service can be directed to ASH Chimney by phone at (216) 238-9228, or by email at hello@ashchimney.com.